Returns/Exchanges
1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
- you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center)
- the order is delayed for more than 20 days since payment and you have not received any notification regarding the delay
- the ordered item is out of stock.
2) We are happy to accept return(s) for exchange if:
- you receive a product different from your order
- you receive a defective product.
※ Return for Exchange Instructions
(1) Post a return request on our Return forum within three days of receipt.
If you need help with your order, please feel free to email us at longlongtaildotcom@gmail.com.
You are required to attach the photos of the received product(s) and include the item;code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
For international customers, please return your order to the following address:
Company Details
Long Long Tail
#101, 25, Jangwol-ro 5-gil,
Seongbuk-gu, Seoul, Korea
Zip Code: 0274
Phone: +82-10-5698-1131
* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* When you return for exchange, International Package By post office as a shipping method and inform us the tracking number of return package via email.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
* We treat all cases of faulty items very seriously because of the medical nature of the products involved. We therefore ask you to cooperate fully with the return of any products that are deemed faulty.
3) We do not accept return(s) if:
- you are returning the items just because you changed your mind (on size, color, etc.)
- the products are damaged due to your mishandling
- your return request is not approved by our staff
※ The following items are not considered defective:
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made while shipping
- Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
- Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.